Hospitality Today An Introduction

1. Service Makes the Difference

2. The Travel and Tourism Industry

3. Exploring Hospitality Careers

4. Understanding the Restaurant Industry

5. Restaurant Organization and Management

6. Understanding the World of Hotels

7. Hotel Organization and Management

8. Club Management

9. An Introduction to the Meetings Industry

10. Floating Resorts - The Cruise Line Business

11. Gaming and Casino Hotels

12. Managing and Leading Hospitality Enterprises

13. Managing Human Resources

14. Marketing Hospitality

15. How Management Companies Manage Hotels

16. Franchising Is Big Business

17. Ethics in Hospitality Management

 

International Hotels Development and Management

1. Globalization, Tourism, and the Lodging Sector

2. The Emergence of International Hotels 

3. Political Aspects of the International Travel, Tourism, and Lodging Industry

4. Financing International Hotels

5. The Decision to Go Global 

6. Developing an International Hotel Project

7. International Hotel Contracts and Agreements

8. Understanding Cultural Diversity

9. Selection and Preparation International Hotel Executives

10. International Human Resource Management

11. Special Considerations in Managing International Hotel Operations

12. International Hotel Classifications and Standards

13. International Hotel Sales and Marketing

14. Global Competition and the Future

 

Leadership and Management in the Hospitality Industry

1. Managing Organizational Change

2. The Changing Nature of Leadership and Management

3. The Quest for Quality

4. Continuous Improvement—Process and Tools

5. Power and Empowerment

6. Communication Skills

7. Goal-Setting, Coaching, and Conflict-Management Skills

8. High - Performance Teams

9. The Challenge of Diversity

10. Strategic Career Planning

11.  A Look at Ethics

 

Managing Technology in the Hospitality Industry

1. Hospitality Technology Systems

2. Hospitality Technology Components

3. Reservation Systems

4. Rooms Management and Guest Accounting Applications

5. Property Management System Interfaces

6. Points of Sale Technology

7. Food and Beverage Management Applications

8. Sales and Catering Applications

9. Accounting Applications

10. Information Management

11. System Selection

12. System and Security Maintenance

 

Supervision in the Hospitality

1. The Supervisor and the Management Process 

2. Effective Communication for Supervisors

3. Recruitment and Selection Procedures

4. Orientation, Induction, and Training

5. Managing Productivity and Controlling Labor Costs

6. Performance Evaluation and Coaching

7. Discipline

8. Special Supervisory Concerns

9. Building High-Performance Teams

10. Motivation and Leadership

11. Managing Conflict

12. Time Management

13. Managing Change

14. Professional Development

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World of Resorts From Development to Management

1. The Resort Concept

2. Resort History

3. Special Considerations in Planning and Development

4. The Planning and Development Process

5. Facilities Planning and Design

6. Major Recreational Activities and Facilities

7. Resort Opening Management, Staffing, and Human Resources

8. Front-of-the-House Management

9. Heart-of-the-House Management I: Food and Beverage, Housekeeping, Laundry, and Valet Operations

10. Heart-of-the-House Management II: Plant, Grounds, Energy, Accounting, and Procurement

11. Safety, Security, and Risk Management

12. Resort Marketing and Sales Promotion

13. Managing Resort Financial Resources

14. Reflections and Revelations: Global Issues in Resort Tourism

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Other Knowledge

1. Business Plan Workshop

2. Business Tax and Tax Planning