Managing Hospitality Human Resources

1. Employment Laws and Applications

2. Job Analysis and Job Design

3. Planning and Recruiting

4. Selection

5. Orientation and Socialization

6. Training and Development

7. Evaluation Employee Performnace

8. Compensation Administration

9. Incentive and Benefits Administration

10. Labor Unions

11. Negotiation and Collective Bargaining

12. Health, Safety and EAPs

13. Turnover, Discipline and Exits

14. Social Responsibility and Ethics

 

Training and Development for the Hospitality Industry

1. A Case for Training and Development

2. Training and Development as an Investment

3. Assessing Training Needs

4. Instructional Design

5. Training Tools and Techniques

6. Training with Technology

7. Measuring and Evaluating Training and Development

8. Training the Trainer

9. Orientation and Socialization

10. Hourly Employee Training

11. Mentoring

12. Supervisory and Management Development

13. Executive Education

14. Outsourcing Training and Development

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Understanding Hospitality Law

1. The Common Law Basis for Laws Governing the Hotelkeeper

2. The Hotelkeeper and the Law of Contracts

3. The Hotelkeeper and the Laws of Torts and Negligence

4. The Hotel’s Duty to Receive Guests and Its Right to Refuse Guests

5. Guest Reservations

6. Convention and Group Contracts with the Hotel

7. The Guest’s Right to Privacy

8. The Hotel’s Right to Evict a Guest, Tenant, Restaurant Patron, or Others

9. Americans with Disabilities Act— Public Accommodations

10. The Hotel’s Duty to Protect Guests

11. The Hotel’s Liability Regarding Guests’ Property 

12. The Hotel’s Liability for Loss of Property of Non-Guests

13. Safekeeping Facilities

14. Frauds Committed Against Hotels and Crimes of Trespass

15. Deceased Guests

16. General Laws Regarding Food

17. Other Laws Relating to Food Service

18. State Laws Relating to Alcoholic Beverages

19. Wage and Hour Laws Applicable to Hotel Employees

20. The Family and Medical Leave Act

21. Laws Against Discrimination in Employment

22. Use of Lie Detector Tests by Hotel Management

23. National Labor Relations Act 

24. Immigration Reform and Control Act of 1986 

25. Federal Social Security, Unemployment Insurance, and Workers’ Compensation

26. Federal Income Tax: Withholding and Reporting Requirements

27. Maintenance of Guest Registers

28. Consumer Protection Laws Affecting Hotels

29. Public Health and Safety Requirements 

30. Occupational Safety and Health Act 

31. Licensing and Regulation of Hotels by Cities, Towns, and Villages

32. Telephone Service and Resale Rights

33. Copyright Laws for Music, Television, Video, and Movies

34. Fire Safety Laws 

35. Taxes

36. Warranties and Product Liability

37. Antitrust Laws and Hotels

38. Understanding Franchising

39. Legal Issues Involving the Internet

40. The Impact of Terrorism on Laws Governing Hotels 

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Day to Day Operations

1. CPR - 3

2. CPR LOGAN

3. Employee Communication

4. Employee Recruiting

5. Employee  Relation

6. Hotel English

7. Hotel Organization Structure

8. Hotel

9. Labor Control

10. Labor Cost Control

11. Legal Aspect

12. Safety Is Critical

13. The Human Resources

14. Workplace Emotions Values and Ethics

15. English for Hotel