Hotel Skill & Competencies

As a front office manager, you are responsible for overseeing the daily operations of the front office of a company or organization, and ensuring that staff perform their duties in an appropriate manner. You typically have supervisory responsibilities over other employees working in the front office.

A Resident Manager is a manager who lives on the hotel property. He/she is on-call any time of day or night and his purpose is to to assist the General Manager with the smooth and profitable running of the hotel. Resident Managers are sometimes General Managers who live on-site.

Rooms Division Managers oversee a hotel's front desk, guest services and housekeeping department teams. They report to the General Manager and play an important role in ensuring a high level of guest service.

The hotel General Manager (GM) is the person ultimately responsible for a hotel's performance. A GM's ability to make decisions and take action will thus have an important impact on his or her hotel's operational and strategic results.